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Library Services Fall 2020: Important Updates

This guide details library services for the Fall 2020 semester.

Changes to Library Services for Fall 2020

Here are a brief list of changes to library services beginning August 20, 2020.

The Facility

  • Hours
    • Our hours remain the same, with one change: our Saturday hours will be Noon - 6 p.m. (previously 10 a.m.-6 p.m.)
    • The schedule of library hours can be found on this page -
  • All patrons entering the facility must wear a mask or face shield.
  • The facility is open to Franklin Pierce University students, faculty, and staff only.  We are not open to the public at this time.
  •  A Plexiglas shield has been installed at the Circulation Desk.  
  • Some furniture has been removed or rearranged to facilitate social distancing. We will limit occupancy to a maximum of 75 patrons in the building at any one time.  
    • Occupancy of group study rooms and the IDEAL Center have been limited to observe social distancing. See doors to these spaces for specific limits.
    • To help facilitate this, all patrons wishing to use the facility for more than five minutes are required to reserve a desk, pc, or group study space using a new product called LibCal Seats. 
  • Patrons are responsible for cleaning surfaces after use.  Library staff will also clean surfaces on a regular schedule.  
  • Use of the elevator is limited to one patron at a time.
  • Use of restrooms is limited to one patron at a time.



  • We have moved to a one desk service model.  Circulation and reference services are now both available at the Circulation Desk.  
  • Returned materials will be quarantined for 72 hours before being returned to the shelf.
  • We will offer a Self-Service pick up shelf for people who want library materials, but don't want to spend time in the library.
    • In the library's catalog, search for the item that you want and place a hold on it.
    • Several times a day library staff will retrieve items placed on hold, check them out to the patron, and put them on our new Self-Service Pickup Shelf.
    • Patrons will receive an email when their item is ready for pickup.
  • While face-to-face reference services are available at the single service desk, we encourage patrons to ask us questions via phone (603-899-4140), email (, or chat (see “Ask a Question” on the library web page). 
  • All library instruction will be done via Zoom or other virtual platform. See this page for more information and to schedule an instruction session - For questions, please email Katie Beth Ryan (
  • While purchase of print books and DVDs is still possible, we will allocate most of our materials budget to ebooks and streamed videos (via Kanopy).  All Kanopy purchases are now mediated and must be approved by Paul Jenkins.  
  • Library staff will rotate between working on site and from home.
  • The library café will offer walk-up window service only (from the exterior of the building) and will be open Monday-Friday from 7:30-3:30.
  • We will not offer print reserves for classes.
    • A recent study by the Institute of Museum and Library Services finds that it takes three days before the SARS-COV-2 virus that causes COVID-19 becomes undetectable on a book’s pages. While we can sanitize a book’s cover, there is no practical way to ensure that the pages of a book are virus-free other than quarantining it for three days.  Doing so renders the quick turnaround time for course reserves impossible.  For this reason, and to safeguard the health of students and staff we will not be able to offer this service fall semester.  We will continue to monitor the situation to see if it warrants a change for spring semester. Please contact Jill Wixom (, x4144) or Paul Jenkins (, x4142) if you have any questions, or would like to discuss alternatives or options.  


Please contact University Librarian, Paul Jenkins ( or 603-899-4142) with any questions or concerns.